Privacy Policy

Last updated: July 2025

At AJS Plumbing & Heating, we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This policy outlines how we collect, use, and store your data in line with the UK General Data Protection Regulation (UK GDPR).

Who We Are

AJS Plumbing & Heating
Serving Greater London and Essex
Email: info@ajsplumbing.co.uk
Phone: 07949713039

What Information We Collect

We may collect and process the following types of personal information:

  • Contact details – such as name, address, phone number, and email address
  • Service details – information about the work requested or carried out
  • Payment details – only if required, and processed securely through third-party providers
  • Website usage data – such as cookies, IP address, and browsing behaviour (see Section 6)

How We Use Your Information

We use your information to:

  • Respond to enquiries and provide quotes
  • Carry out plumbing, heating, and gas-related services
  • Manage invoices, payments, and records
  • Improve our website and customer service
  • Meet legal and regulatory requirements (e.g. for gas safety certificates)

We only use your data for the purpose it was collected and will not sell or share your data for marketing without your consent.

How We Store Your Information

Your data is stored securely on password-protected systems and only accessed by authorised personnel. We retain data only for as long as necessary to fulfil the service or legal obligation.

Who We Share Your Data With

We may share your data with:

  • Payment providers (for processing payments)
  • Subcontractors or engineers working on your job (only where required)
  • Regulatory bodies (e.g. Gas Safe Register) where legally required

We will never sell your personal data.

Cookies and Website Tracking

Our website may use cookies or analytics tools (e.g. Google Analytics) to improve performance and understand user behaviour. You can disable cookies through your browser settings if you prefer.

Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct or update inaccurate data
  • Request the deletion of your data (where legally permitted)
  • Object to or restrict certain types of processing
  • File a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at: info@ajsplumbing.co.uk

Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website.